Clinician satisfaction with EHRs down

User Satisfaction With Electronic Health Records Down
User Satisfaction With Electronic Health Records Down

HealthDay News -- Clinician satisfication and usability ratings for certified electronic health records (EHRs) have been dropping since 2010, survey results show.

From March 2010 to December 2012, the proportion of clincians who reported being "very satisfied" with the ability of their EHRs to improve care decreased 6 percentage points, whereas those who said they were "very dissatisfied" increased 10 percentage points.

Michael S. Barr, MD, MBA, FACP, of the American College of Physicians and colleagues analyzed 4,279 responses to multiple surveys presented to clinicians during that time period. Most of the respondents (82%) said they intended to participate in Meaningful Use incentive programs. The findings were reported at the 2013 HIMSS Conference & Exhibition in New Orleans.

Other key findings showed ease of use scores also dropped -- 61% of survey participants said they were satisfied with ease of use in 2010, whereas only 48% felt this way in 2012.

"Dissatisfaction is increasing regardless of practice type or EHR system," Barr said in a press release.

When the results were analyzed by practice area, surgical specialists were the least satisfied group. Primary care providers were more satisfied than medical subspecialists.

Overall, the proportion of clinicians who would not recommend their EHR to a colleague increased from 24% to 39%, and the number of clinicians who said EHRs did not help reduce their workload increased from 19% to 34%.

"These findings highlight the need for the Meaningful Use program and EHR manufacturers to focus on improving EHR features and usability to help reduce inefficient work flows, improve error rates and patient care, and for practices to recognize the importance of ongoing training at all stages of EHR adoption."

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