A new study examined team communication as it relates to job satisfaction and found that better team communication leads to better job satisfaction, according to a report published in Annals of Family Medicine.
“Job satisfaction among primary care professionals, including physicians and clinical staff, can have a significant effect on patient satisfaction with care and the quality of patient care,” noted the researchers. To study how professional communication in primary care teams contributes to job satisfaction, the research team conducted a survey of 143 healthcare professional about professional communication flow. Communication connections regarding patient care with other team members and job satisfaction were tabulated. Job satisfaction rating was scaled from 1 to 7.
Participants included 24 physicians, 7 nurse practitioners, 27 registered nurses, 7 licensed practical nurses, 21 medical assistants, 5 clinical managers, 12 laboratory technicians, 8 radiology technicians, and 32 medical receptionists. The majority of respondents were women (n=131) and worked >1 to 3 years in the clinic (n=42).
Average job satisfaction was 5.8, with the highest satisfaction reported among radiology technicians (6.4) and the lowest reported among physicians who were women (5.1). Survey results suggested that men were more satisfied with their jobs than women (6.1 vs 5.8, respectively). In addition, participants who worked in the same clinic >20 years reported the highest levels of satisfaction (6.0), while those who worked >5 to 7 years reported the lowest levels of satisfaction (5.5).
“Generalized linear mixed modeling showed that individuals who were in the core of the communication network had significantly greater job satisfaction than those who were on the periphery,” reported the researchers.
“To increase clinician job satisfaction, primary care leadership and stakeholders might be well advised to support efforts to develop highly interconnected face-to-face communication among all team members to leverage the strengths of all health care practitioners and to avoid silo effects among the primary care workforce,” concluded the investigators.
Mundt MP, Zakletskaia LI. Professional communication networks and job satisfaction in primary care clinics. Ann Fam Med. 2019;17(5):428-435.