HealthDay News — A significant majority of patients report experiencing a high quality of care at federally-supported health centers with patient-centered medical home (PCMH) attributes, study findings indicate.
“PCMH attributes related to access to care and communication were associated with greater likelihood of patients reporting high-quality care,” Lydie A. Lebrun-Harris, PhD, MPH, from the U.S. Department of Health and Human Services in Baltimore, and colleagues reported in Annals of Family Medicine.
They analyzed data from a nationally representative sample of 4,562 people who participated in the 2009 Health Center Patient Survey. Patient perceptions of quality and PCMH attributes were assessed.
The researchers found that 84% of patients reported excellent/very good overall quality of services, 81% reported excellent/very good quality of clinician care and 84% were very likely to refer friends and relatives.
There was a positive association between patient ratings on the access to care and patient-centered communication attributes and patient-reported high quality of care on the three outcome measures.